GO DETROIT is provided by Ford Motor Company of One American Road, Dearborn, MI 48126 ("we" “our” or "us") based on a process developed and managed by 100%Open of Somerset House, Strand, London, WC2R 1LA, UK (“100%Open) and on a technology developed and managed by Chaordix, Inc. of Suite 313, 1240 - 20th Avenue SE, Calgary, Alberta T2G 1M8, Canada ("Chaordix").
Collection of personal information
1.1 The purpose of GO DETROIT is to gather feedback and input from you about various topics and products. This feedback and input is used to improve our products, services, marketing and processes. We collect the following types of personal information on GO DETROIT:
(a) Information that you provide when joining GO DETROIT such as your name and contact information. You may also add other information to your member profile.
(b) Information that you provide on GO DETROIT discussions and forums including posts, answers, votes and comments.
(c) Information that you provide in completing any GO DETROIT surveys.
(d) Information relating to your use of GO DETROIT. For example, when you visit GO DETROIT, we may log certain information that your browser sends us, such as your IP address, browser type and language, access time, and referring website addresses.
(e) Information relating to the pages you view within our sites and other actions you take while visiting us. In addition, we may also use technologies to determine whether you've opened an e-mail or clicked on a link contained in an e-mail.
1.2 Collecting information in this manner allows us to collect statistics about GO DETROIT usage and effectiveness and personalise your experience while you are on GO DETROIT, as well as tailor our interactions with you.
1.3 The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.
Use of personal information
The following paragraphs describe in more detail how we may use your personal information.
1.4 Personalising Your Experience on GO DETROIT
We may use information we collect about you to provide you with a personalised experience on GO DETROIT, such as providing you with content in which you may be interested and making navigation on our sites easier.
1.5 Providing support
We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix.
The information you provide through GO DETROIT, as well as the information we have collected about you indirectly, may be used by us to communicate with you. Before we do so, however, we will offer you the opportunity to choose whether or not to have your information used in this way. You may at any time choose not to receive communications from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly (please refer to "CONTACT" below).
1.7 User content
1.8 Group Sharing and Protection of Rights
We may share personal information that we collect with other companies within the Ford Motor Company family of companies or subsiduaries. Our "family of companies" is the group of companies related to us bu common control or ownership. We share information within this "family" as a normal part of conducting business and offering products and services to our customers.
We may disclose your personal information to third parties:
(a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
(b) if Ford Motor Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
1.9 Sharing of personal information
In some cases, we may use suppliers located in various countries to collect, use, analyse, and otherwise process information on our behalf. It is our practice to require such suppliers to handle information in a manner consistent with these policies.
Information security and accuracy
We intend to protect your personal information and to maintain its accuracy. Ford Motor Company 100%Open, and Chaordix in partnership with Ford Motor Company implement reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorised access, use and disclosure.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Cookies and other technologies
Links to other websites
GO DETROIT may contain links to other websites that may or may not be affiliated with Ford Motor Company, 100%Open or Chaordix. Neither Ford Motor Company, 100%Open nor Chaordix are responsible for the privacy practices or the content of those other websites.
Notification of changes
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You have the right to access information held about you. You can exercise these rights at any time by contacting us directly (please refer to "CONTACT" below).
If you would like to access review, correct, update, change or delete your personal information simply log into your account and make the necessary changes. If you wish to close your account or account profile information altogether, please contact us. Your profile and personal information will be cleared. Your display name will be changed to something non-identifiable and will still appear next to any other content you may have created on the site but it will not be traceable to you by any users on the system. An email will be sent to you to confirm that your personal information has been deleted. We will also retain logs, demographic, indirect, and statistical information that may relate to you but do not identify you personally. If your personal information was previously accessed by others, we are not able to delete the information or copies thereof from their systems.
If you previously opted to receive newsletters, commercial e-mails or other communications from us or third parties, but subsequently change your mind, you may opt-out by editing your account profile as described above. If you previously opted not to receive such communications, you may later opt-in by editing your account profile.
Customer Relationship Center toll free at 1-800-392-FORD (3673). 1-800-833-0312 (TDD for the hearing impaired). Hours are Eastern Standard Time 8 a.m. - 8p.m. (Monday - Friday) and 9 a.m. - 5:30 p.m. (Saturday).
You can also write to us at Ford Customer Service Division, 16800 Executive Plaza Drive, P.O. Box 6248, Dearborn, MI 48126-4207 USA, Attention: Competitions Related to Social Innovation Ideas.
If you have a question, comment or suggestion about the process or technology of GO DETROIT, you can contact 100%Open at firstname.lastname@example.org or Chaordix at email@example.com.
Competitions Related to the Innovate Mobility Series Privacy Statement
1. General Statement:
Ford Motor Company respects your privacy and is committed to protecting it. This privacy statement explains our policies and practices regarding Competitions Related to the Innovate Mobility Series. It is through this disclosure that we intend to provide you with a level of comfort and confidence in how we collect, use, and safeguard personal and other information we collect or that you provide through this website, and how you can contact us if you have any questions or concerns. It is our sincere hope that by explaining our data handling practices we will develop a trusting and long-lasting relationship with you. By using the site, you agree to the terms of this privacy statement.
2. Information About Our Organization and Website and General Data Collection Practices:
This Privacy Statement applies to various competitions related to the Innovate Mobility Series including related websites hosted on the Chaordix platform on behalf of Ford (collectively referenced herein as “Competitions Related to the Innovate Mobility Series”, “site” or “website”). Competitions Related to the Innovate Mobility Series is administered by a third-party vendor on behalf of Ford Motor Company, Marketing, Sales and Service Division, 16800 Executive Plaza Drive, Dearborn, MI 48126.
The business purpose of this website is to provide you the opportunity to enter Competitions Related to the Innovate Mobility Series.
For added convenience, a select set of site features are accessible from web-enabled mobile devices as a mobile-optimized web experience. These site features may be limited in functionality.
Online Tracking Information
When you visit this site analytics providers may collect information about your online activity over time and across websites. Because there is not yet a common understanding of how to interpret web browser-based “Do Not Track” (“DNT”) signals other than cookies, Ford Motor Company does not currently respond to undefined “DNT” signals to its US websites. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some functions or services on our sites.
See Sections 5 and 7 for more information.
3. Personally Identifiable Information We Collect From You:
When you visit Competitions Related to the Innovate Mobility Series we will not collect any personally identifiable information about you unless you provide it to us voluntarily. For purposes of this Privacy Statement, personally identifiable information is information that identifies you as an individual such as your name, street address, telephone number, and email address. If you opt not to provide us with personally identifiable information you can still access our website, however you will be unable to enter a Competition, or create log in credentials.
Our primary goal in collecting personally identifiable information from you when you visit Competitions Related to the Innovate Mobility Series is to provide you the functionality and services that you need to have a meaningful and customized experience while using the site features.
This site may use session and persistent “cookies” to collect personally identifiable information in order to verify log in credentials. An explanation on collection methods and how they work is included in Section 7 – Methods to Collect Information, below.
Email addresses collected at the point of the 'Refer a Friend' email tool will be used solely for the purpose of forwarding to your intended recipient.
Please keep in mind that if you disclose personally identifiable information or other sensitive data through a chat room, message board, or other public online forums, this information may be collected and used by others.
4. How We Use the Personally Identifiable Information We Collect:
Personally identifiable information collected in connection with the Competition may be used for Competition-related purposes such as to:
- Fulfill a Competition-related user request (e.g., administer log in credentials, process your entry)
- Respond to comments or requests for information regarding the Competition
- Allow you to participate in Competition related events and activities
- Send you Competition updates
- Make your Competition experience more customer friendly
- Administer awards
It may also be used to comply with any legal requirements.
5. Other (Non-Personally Identifiable) Information We Collect From Site Visitors:
Competitions Related to the Innovate Mobility Series collects other “non-personally identifiable information” from site visitors. This means that we do not track these items on an individual basis that identifies the site visitor, but rather gather and collect this information on an aggregate or anonymous basis that includes all site visitors. Non-personally identifiable information includes tracking the site pages that are visited or the amount of time spent on our site.
If you visit this site using a mobile device, we collect additional non-personally identifiable information which may include the type/model of the mobile device viewing the site and the mobile device’s service provider and operating system.
Our primary goal in collecting non-personally identifiable information from you is to be able to perform site metrics that allow us to improve the functionality of the website.
We may use session and persistent “cookies,” session logs, spotlight ads/web beacons/GIF/pixel tags, banner ads or links, and third-party click tracking analytics tools (such as Google Analytics) to collect aggregate or other non-personally identifiable information about site visitors. An explanation on collection methods and how they work is included in Section 7 - Methods to Collect Information, below.
6. How We Use the Aggregate or Non-Personally Identifiable Information We Collect:
Non-Personally identifiable information collected on Competitions Related to the Innovate Mobility Series may be used to:
- Compile aggregate and statistical data to help in website design and to identify popular features
- Measure site activity to allow us to update our site to better meet user wants and needs
- Provide you content that may be of interest to you based on pages visited and items viewed
- Make the user experience more customer friendly
- Develop new and improved products, services and marketing
Competitions Related to the Innovate Mobility Series utilizes non-personally identifiable information for the purpose of performing analytics on the user’s experience while visiting this site. This analysis:
- Is performed on an aggregate level and does not identify you or your information personally
- May involve the use of a third-party vendor acting on behalf of Competitions Related to the Innovate Mobility Series
- May be combined with data collected by third parties on other sites and apps and across devices
- Is performed in order to improve our website and the user experience
- May include the use of session and/or persistent cookies to track user movement across this and other Ford Motor Company websites or to track other events within or across this and other Ford Motor Company websites
7. Methods to Collect Information:
A “cookie” is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies.
A “session” cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all your browser’s windows, or when you shut down your computer, the session cookie disappears forever.
A “persistent” cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.
This site may use third-party click tracking analytics tools (such as Google Analytics) to capture clickthrough statistics. These parties may collect information about your use of the site and across different sites and mobile apps, and across devices over time.
Competitions Related to the Innovate Mobility Series may use spotlight ads/web beacons/GIF/pixel tags which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader’s experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.
This website may generate a “session log” when you visit our site. We use session logs to help us determine how people travel through our site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we’re providing is being used. The only data gathered is the Internet Protocol (IP) address from which you came, the website that referred you, the pages you visited and the date and time of those visits.
This site may provide visitors who visit the opportunity to integrate with third-party social media sites, and Competitions Related to the Innovate Mobility Series may track on an aggregate level things like the number of items “liked” on this site, or items on this site that you choose to share with a third-party social media site.
8. Sharing Your Information:
Competitions Related to the Innovate Mobility Series does not share, sell, or rent personally identifiable information with independent companies for their own use without providing you a choice.
Personally identifiable information that you provide to us in the course of using our site features or requesting a product or service through this website may be gathered and stored in one or more of our corporate databases and be used for purposes of contacting you for things like promotional offers, marketing programs, or other communications from this website or other Ford Motor Company programs and services.
We may share personally identifiable information that we collect about you with other companies within the Ford Motor Company family of companies or subsidiaries. Our “family of companies” is the group of companies related to us by common control or ownership. We share information within this “family” as a normal part of conducting business and offering products and services to our customers.
We may share personally identifiable information with vendors, contractors or partners in the normal course of business. Vendors, contractors or partners of Competitions Related to the Innovate Mobility Series who have access to your personally identifiable information in connection with providing services for Competitions Related to the Innovate Mobility Series are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Competitions Related to the Innovate Mobility Series.
Site metrics for Competitions Related to the Innovate Mobility Series may be shared with other Ford Motor Company websites or subsidiaries or affiliates.
Competitions Related to the Innovate Mobility Series will disclose your personally identifiable information, without notice, if (1) in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ford Motor Company, its affiliates or the site; (b) protect and defend the rights or property of Ford Motor Company, its affiliates or this site; or (c) act under exigent circumstances to protect the personal safety of Ford Motor Company or affiliate personnel, users of their websites, or the public; or (2) if required to do so by law.
Contest or sweepstakes entrants only: If you are providing personally identifiable information in connection with a contest or sweepstakes through this website, and if you are selected as a winner, we may include your personally identifiable information in a publicly available winner’s list. See the applicable contest or sweepstakes rules.
9. Access To and Control Over the Use of Your Information:
To correct or update your personally identifiable information contact us at:
800-232-5952 (TDD for the hearing impaired)
Available Monday-Friday, 8:00 a.m. - 8:00 p.m. EST and Saturday, 9:00 a.m. - 5:30 p.m. EST
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
so that we may be able to process your changes. Competitions Related to the Innovate Mobility Series will use reasonable efforts to correct any factual inaccuracies in your information.
The scope of access available for this request is for information stored in the database that holds the data for Competitions Related to the Innovate Mobility Series. Any personally identifiable information that has been collected from you on other Company websites will not be accessible or changeable through the processing of this request.
10. Security of Your Information:
Safeguarding information of visitors to our website is important to us. While no systems, applications or websites are 100% secure, we use systems, policies and procedures to reasonably protect information from loss, misuse or alteration.
Vendors, contractors or partners of Competitions Related to the Innovate Mobility Series who have access to your personally identifiable information in connection with providing services for Competitions Related to the Innovate Mobility Series are required to keep the information confidential.
Vendors are not permitted to use this information for any other purpose than to carry out the services they are performing for Competitions Related to the Innovate Mobility Series.
11. Processing of Personal Data:
By visiting this site and by providing your personally identifiable information to us, you understand and consent to the collection, use, processing, transfer, and disclosure of your personally identifiable and non-personally identifiable information globally --- including to the United States – in accordance with this Privacy Statement. Therefore, by visiting this site and by providing such information, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations. Your consent shall be deemed to include your consent to transfer of the personally identifiable or non-personally identifiable information to locations that may have different levels of privacy protection than in your own country.
12. Links to Other Sites:
Competitions Related to the Innovate Mobility Series provides links to other websites. We encourage you to review the privacy statements of all sites that you visit, including those whose links are provided so that you can understand how those sites collect, use and share your information. Competitions Related to the Innovate Mobility Series is not responsible for the privacy statements, content or data handling practices on other websites.
13. Children’s Privacy:
Competitions Related to the Innovate Mobility Series does not knowingly intend to collect personally identifiable information from children under 13 years of age.
If a child has provided us with personally identifiable information a parent or guardian of that child may contact us at the phone number or mailing address listed in section 14 if they want this information deleted from our records. We will then make reasonable efforts to delete the child’s information from the database that stores information for Competitions Related to the Innovate Mobility Series.
14. Contacting Us:
If you have any questions, comments or concerns about this online privacy statement for Competitions Related to the Innovate Mobility Series, Competitions Related to the Innovate Mobility Series privacy practices, or have any questions regarding the contents of this website please contact us at
800-232-5952 (TDD for the hearing impaired)
Available Monday-Friday, 8:00 a.m. - 8:00 p.m. EST and Saturday, 9:00 a.m. - 5:30 p.m. EST
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Competitions Related to the Innovate Mobility Series is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of your data. Competitions Related to the Innovate Mobility Series will be happy to respond to your questions and comments.
15. Privacy Statement Effective Date and Revision Days:
Occasionally we may update the privacy statement for Competitions Related to the Innovate Mobility Series in order to reflect any changes to the website or our privacy practices. If we update this statement, the new statement will be posted to the website ten (10) days prior to the changes taking effect.
The effective date of this privacy statement is 31 December, 2016.